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TERMS AND CONDITIONS

1. Introduction

We welcome you to AmFine.in, a professional Mental Healthcare Service portal! This website www.AmFine.in (here after referred to as “website” or “AmFine.in”) is sole proprietary of KanBroz Info Labs Private Ltd, a company registered in the Indian State of Kerala.

For the purposes of this agreement, the terms 'we', 'us', 'our', ‘AmFine’, 'AmFine.in' and ‘Amfine’ refer to AmFine.in. The terms 'you', 'consumer', ‘clients’, ‘patients’, 'end-user', ‘user’ refer to you as a user of this site.

By accessing or browsing or avail any service/s and/or product and/or resources from this website, you accept and agree to our Terms and Conditions (hereafter referred to as “User Agreement”). So, please read the following important “User Agreement” carefully. These Terms preside over your using or availing Services, resources or any product from the website. Continuing to purchase any service, resource or product, or even surfing the website form a obligatory legal agreement among you, as a user of the Services, and AmFine.in.

You acknowledge that you will be bound by this Agreement for availing any of the Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:

The terms “personal information” and “sensitive personal data” or “sensitive personal information” are defined under the SPI Rules, and are reproduced in the Privacy Policy.

1.1 A Short Description about the service:

AmFine.in is an internet based portal that offers to connect clients/patients with the network of various online counseling in Psychological, mental health, Psychotherapy, education, Legal etc. Therapists, Counsellors or Service Providersetc (hereafter referred to as “TCSP”) may include, but are not limited to, clinical psychologists, counseling Psychologists, psychiatrists, nurses, counselors, school counselors, lawyers, research scholars, clinical social workers, and marriage and family therapists. TCSP listed on AmFine.in are paid for their services and have no financial interest in AmFine.in. AmFine.in offers or plans to offer a variety of online products and services including, though not limited to, an internet/email/live-video-enabled “communication platform” designed to enable consumers to find and connect with TCSPs. Through the website, we provide an online platform through which users can book appointments with a TCSP. By booking an appointment on the Website, you enter into a direct (legally binding) contractual relationship with the TCSP with whom you book a counselling session. From the moment at which you book your appointment, AmFine.in act as an intermediary between you and the TCSP, transmitting the details of your booking to the TCSP and sending you a confirmation email for and on behalf of the TCSP.

The services are made available for personal and non-commercial use only and you are not allowed to record, re-sell, deep-link, use, copy, monitor, display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

2. Overview

2.1 AmFine.in offers or plans to offer a variety of online products and services including, though not limited to, an internet/email/live-video-enabled “communication platform” designed to enable consumers to find and connect with TCSPs. TCSPs reserve the right to deny services, at their sole discretion. While information on each TCSP is contained in the AmFine.in database, it remains the responsibility of users to satisfy themselves as to the ultimate credentials, qualifications and fitness of each TCSP. Please note that:

2.2 All Informations obtains to you via this website or in connection with any communications supported by AmFine.in, its TCSPs, is for information and scheduling purposes only; This includes, without limitation, real-time video/call/chat/ email communications between professionals utilizing the website and consumers/users; these are explicitly and exclusively for general information and educational purpose only, and are in no way intended to create a physician – patient relationship as defined applicable laws.

2.3 Independence of TCSPs: TCSPs, including mental health specialists and related professionals utilizing or featured on the site, are subscribers and licensees to the site. They are neither employees, nor independent contractors of AmFine.in. Any opinions, advice, or information expressed by TCSPs are those of the TCSPs alone. They do not reflect the opinions of AmFine.in. AmFine.in does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned by TCSPs on AmFine.in or by a licensee of AmFine.in.

2.4 AmFine.in has no control over, and cannot guarantee the availability of any TCSPs at any particular time. We will not be liable for cancelled or otherwiseunfulfilled appointments or any injury resulting therefrom, or for any otherharm resulting from the use of the site or services whatsoever. You are strongly advised to perform your own investigation prior to selecting a TCSP by contacting the appropriate licensing authorities to verify listed credentials and education, and to further verify information about a particular TCSP, your current provider, the authority/association related to the TCSP’s specialty.

2.5 AmFine.in is not a substitute for professional Medical/Mental/Legal diagnosis or treatment. Reliance on any information provided viaAmFine.in or ant TCSP utilizing AmFine.inis solely at the user’s own risk. AmFine.inassumes no liability and, as a user, you acknowledge this point.

2.6 If you elect to enter information into any type of ‘form’ on the site (for examples a "Case Sheet Form") on behalf of yourself or a third-party from whom you have authorization to provide such information; you thereby authorize us to provide such information to the specified TCSPs. You also acknowledge that AmFine.inmay use the data or informationyou provide without limitations, but this should be as per the privacy policy.

2.7 User & TCSP should agree to AmFine.in that, both user and TCSP did not share the communication address or Contact details to each other,during the time of counselling.

2.8 Any personal Information of user, should not disclosed to public through the Website, with out user confirmation, – such as but not limited to articles, counselling advice, content and expected benefits of the counselling sessions, is based on the information provided to AmFine.in by the TCSP.

2.9 AmFine.in will use reasonable efforts to perform its service but cannot guarantee that all information is accurate, complete or correct, and as such, the Service Provider cannot be held responsible for any errors (including counselling sessions' content and benefits), any interruptions of service (whether due to temporary and/or partial breakdown, repair, upgrade or website maintenance), inaccurate, misleading, untrue or non-delivery information. The TCSP who holds the counselling session remains the sole responsible at all times for the accuracy, completeness and correctness of the counselling related information (including the counselling materials and timeslot availability) displayed on the Website.

2.10 The Website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or rating of any counselling services made available.

2.11 You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting and using the Website or accepting this Agreement, you represent and warrant to AmFine.in that you are 18 years of age or older, and that you have the right, authority and capacity to use the Website and the Services available through the Website, and agree to and abide by this Agreement.

2.12 AmFine.in reserves the right to deny services, particularly if it suspects potential misuse.

3.Term of Use Applicable to All Users and Guest/Visitors

The terms in this Clause 3 are applicable only to Users other than TCSPs.

3.1 END-USER/ USER ACCOUNT AND DATA PRIVACY

3.2 APPOINTMENT BOOKING AND INTERACTION WITH TCSPs

3.3 REVIEWS AND FEEDBACK

By using this Website, you agree that any information shared by you with AmFine.in or with any TCSPs will be subject to our Privacy Policy.

Amfine.in provides the users to make rating/raking/feedback the TCSPs after the service from TCSP. This was done by a fully automated system that lists the TCSP, their profile and information regarding their service with AmFine.in. These listings of TCSPs do not represent any fixed objective ranking/rating or endorsement by Amfine.in. Amfine.in will not be liable for any change in the ranking/rating of the TCSPs, which may take place from time to time. The listing of TCSPs will be based on automated computation of the various factors including inputs made by the Users including their comments and feedback. Such factors may change from time to time, in order to improve the listing algorithm. Amfine.in in no event will be held responsible for the accuracy and the relevancy of the listing order of the TCSPs on the Website.

User are solely responsible for the content that you choose to submit for publication on the Website, including any feedback, ratings, or reviews (“Critical Content”) relating to TCSPs or other mental healthcare/other professionals. The role of AmFine.in in publishing Critical Content is restricted to that of an ‘intermediary’ under the Information Technology Act, 2000. AmFine.in disclaims all responsibility with respect to the content of Critical Content, and its role with respect to such content is restricted to its obligations as an ‘intermediary’ under the said Act. AmFine.in shall not be liable to pay any consideration to any User for re-publishing any content across any of its platforms.

Your publication of reviews and feedback on the Website is governed by Clause 5 of these Terms. Without prejudice to the detailed terms stated in Clause 5, you hereby agree not to post or publish any content on the Website that (a) infringes any third-party intellectual property or publicity or privacy rights, or (b) violates any applicable law or regulation, including but not limited to the IG Rules and SPI Rules. AmFine.in, at its sole discretion, may choose not to publish your reviews and feedback, if so required by applicable law, and in accordance with Clause 5of these Terms. You agree that AmFine.in may contact you through telephone, email, SMS, or any other electronic means of communication for the purpose of:

and you agree to provide your fullest co-operation further to such communication by AmFine.in. AmFine.in’s Feedback Collection and Fraud Detection Policy, isannexed as the Schedule hereto, and remains subject always to these Terms.

4. Terms of Use for TCSPs

4.1 Profiles of TCSP

4.2 REVIEWS AND FEEDBACK

4.3 CONSULTATION

5 Prohibited and Termination of Use

5.1 User & TCSP here by agree to AmFine.in that does not share your communication address or contact details while the time of counselling. AmFine.in reserves the right to deny services or Terminate/block/remove the particular TCSP/User from AmFine.in with immediate action. In such situation, AmFine.in will not claim/refund back to User/TCSP, whatever the balance credit (means of money/ call time/ Video Minutes etc) in user/ TCSP’s account.

5.2 AmFine.in reserves the right to suspend or terminate a User/TCSP’s access to the Website and the Services with or without notice and to exercise any other remedy available under law, in cases where,

5.3 You agree that we may, at our sole discretion, permanently or temporarily suspend or terminate your access to all or parts of AmFine.in and/or Services and/or Resources and/or information available on AmFine.in with or without notice and for any reason, including, without limitation, breach of this User Agreement, and/or any suspected illegal and/or fraudulent and/or abusive and/or competitive activity may be grounds for terminating your relationship/services/access and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use/access AmFine.in and/or Services and/or Resources and/or information available on AmFine.inprovides will immediately cease, and AmFine.in reserves the right to remove or delete any information that you may have on file with us, including any account or login information.

5.4 Any use or attempted use of this website (i) for any unlawful, unauthorized, fraudulent or malicious purpose, or (ii) that could damage, disable, overburden, or impair any server, or the network(s) connected to any server, or (iii) interfere with any other party's use and enjoyment of the website, or (iv) to gain unauthorized access to any other accounts, computer systems or networks connected to any server or systems through hacking, password mining or any other means, or (v) to access systems, data or information not intended by AmFine.in to be made accessible to a user, or (vi) attempt to obtain any materials or information through any means not intentionally made available by AmFine.in, or (vii) any use other than the business purpose for which it was intended, is prohibited.

5.5 Once temporarily suspended, indefinitely suspended or terminated, the User/TCSP may not continue to use the Website under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages, files and other material kept on the Website by such User/TCSP. The User/TCSP shall ensure that he/she/it has continuous backup of any medical/Health/Legal/appropriate services the User/TCSP has rendered in order to comply with the User/TCSP’s record keeping process and practices.

5.6 In addition, in connection with your use of the website, you agree you will not:

6. Limited Right to Use

7.RIGHTS AND OBLIGATIONS RELATING TO CONTENT

8.Copyright, Trademarks and Service Marks

9. Accessibility for Minors

10. Price for Counselling Session and Payments

11. Communications (Email/SMS/Call) By AmFine.in:

11.1 You agree to be contacted on the mobile/telephone number/email or any other way of communication provided by you to us through our live chat, email, registration, outdoor marketing location, contact form, customer support or any other mode. You agree that our calls made to you are acceptable to you even if your number is registered in DND/DNC List.

11.2 By booking appointments on the Website, you agree to receive for the AmFine.in’s emails/sms/call to confirm your appointments, or to remind you of your appointment, or to confirm a successful or failed cancellation, or to send you greeting messages, or to offer you additional products or services, or to send you information or newsletter to the extent that you have actively opted in for this information/newsletter) relevant to counselling or health care. Please read the privacy and cookies policy for more information.

11.3. AmFine.in is governed by the Indian laws for telehealth. If any users outside India intent to take our services, they agree that its solely their own choice and responsibility.

12. Links to Other Websites

The site contains links to other websites. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked website on our site does not imply approval or endorsement of the linked website by us. If you decide to leave our site and access these third-party sites, you do so at your own risk.

13. Information and Press Releases

The site may contain information and press releases about us. While this information was believed to be accurate as of the date prepared, we disclaim any duty or obligation to update this information or any press releases. Information about companies other than ours contained in press releases or otherwise, should not be relied upon as being provided or endorsed by us.

14. Compliance with Local Laws

AmFine.in makes no representation that materials on this site are appropriate or available for use in your legal jurisdiction. Those who choose to access this site do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable. Software from this site may be subject to international export controls. By using the site, you represent and warrant that you are not located in, under the control of, or a national or resident of any such restricted jurisdiction. Information AmFine.in publishes on the World Wide Web may contain references or cross references to AmFine.in products, programs or services that are not announced or available in your country.

15. Indemnification

You agree to defend, indemnify and hold harmless AmFine.in, its affiliates and their respective directors, officers, employees and agents (collectively, "Affiliated Parties") from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable attorneys fees and costs) arising out of or accruing from:

16. General Provisions

16.1 Electronic Communications: when you visit this website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further agree that any notices provided by us electronically are deemed to be given and received on the date we transmit any such electronic communication.

16.2 Entire Agreement: these Terms of Use, any associated or subsequent Privacy Policy, and other policies Amfine.in may post on this website constitute the “entire agreement” between Amfine.in and you in connection with your use of this site including, without limitation, the User Portal, and supersedes any prior agreements between Amfine.in and you regarding use of this site, including prior versions of these Terms of Use.

16.3 Dispute: all disputes between the Parties arising in connection with this Agreement shall be finally settled by binding arbitration, using Expedited Procedures, and judgment on the award rendered by the arbitrator(s) may be entered in any court of competent jurisdiction. The arbitrator shall be an individual generally skilled in the legal and business aspects of the subject matter of this Agreement. The arbitrator shall have no authority to impose penalties or award punitive damages. The arbitration shall take place at the appropriate venue located in Kunnamkulam, Thrissur, India, and the arbitrator shall apply the law of the State of Kerala and applicable rules of evidence. If all parties and the arbitrator agree, arbitration may take place by telephone or by written communication. Unless the arbitrator otherwise directs, the parties, their representatives, other participants, and the arbitrator shall hold the existence, content, and result of the arbitration in confidence. No action, regardless of form, related to the obligations of the parties under this Agreement may be brought by either party against the other more than one (1) year after the cause of action has accrued.

16.4 Governing Law & Severability of Provisions: these Terms of Use are governed by the laws of the Indian State of Kerala and controlling Indian Law without regard to any conflicts of law provisions. All parts this Agreement apply to the maximum extent permitted by law. Both Parties agree that if a part of this contract is found to be unenforceable as written, then that part will be replaced with terms that most closely match the intent of such part, to the extent permitted by law. The invalidity of part of this Agreement will not affect the validity and enforceability of the remaining provisions. The section headings are for convenience and do not have any force or effect.

16.5 Remedies: you agree that any violation, or threatened violation, by you of this Agreement constitutes an unlawful and unfair business practice that will cause us irreparable and unquantifiable harm. You also agree that monetary damages would be inadequate for such harm and consent to our obtaining any injunctive or equitable relief that we deem necessary or appropriate. These remedies are in addition to any other remedies we may have at law or in equity.

16.6 No Agency Relationship: neither these Terms of Use, nor any Content, materials or features of this website create any partnership, joint venture, employment, or other agency relationship between you and us. You may not enter into any contract on our behalf or bind us in any way.

Contacting Us

If you have any questions or concerns about this Agreement, please do not hesitate to contact us at support@Amfine.in . We will attempt to respond to your questions or concerns promptly.

for any assistance please call us on +91 9846229977
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